How to return at Zara: 3 Options for Returning Item
Zara is continuously working to make its business more sustainable, reducing its impact and integrating sustainability in its daily decision-making. On Zara you can complete your purchase either as a GUEST or a REGISTERED customer.
How to return at Zara
You have 30 days from the shipping date of your order to return your purchase from Zara free of charge. The items must have all their labels and be in perfect condition.
These are the options for returning your item(s):
Zara Store
You can return your order at any Zara store free of charge in the same market/region where you made the purchase. You only have to present the purchase receipt along with the items you wish to return. You can show it on the screen of your mobile device or print it out.
Remember that you do not need to make a return request via the website or the app for in-store returns. Bear in mind that if you cannot make it to a physical store yourself, you can allow someone else to go for you.
Home collection
If you have purchased as a registered user: you can request the return by going to the details of your order in the Purchases section. Zara will send a courier to pick up your package at the address of your choice within 24-48 hours.
If you made your purchase as a guest: Request a refund by clicking on the link that appears in any of the emails we have sent you about your order.
Remember that you must send the items you wish to return within 30 days from the shipping date of your purchase, before the return period expires.
Drop point
If you have purchased as a registered user: you can request the return by going to the details of your order in the Purchases section.
If you made your purchase as a guest: Request a refund by clicking on the link that appears in any of the emails we have sent you about your order.
Zara will send a return label to your email address. For shipment, stick the label on the return package and then bring it to any JNE office.
Remember that you must bring the items you wish to return to your nearest drop point within 30 days from the shipping date of your purchase, before the return period expires.
Return period Zara
Remember that you must always send the item(s) you wish to return within 30 days, before the return period expires. If you have requested a return and it has not been processed correctly, please contact us so that we can help you try again.
The refund will be processed as soon as we receive the items at our facilities. You’ll receive the refund in the same payment method used for your purchase. The amount may take up to 14 days to appear in your account, depending on the bank.